Refund Policy
1. Scope
This Refund Policy applies to paid enrollments in Cloud Service Lab programs contracted offline (invoice or written agreement). This website does not process payments. Prices shown on the site are informational.
2. Eligibility window
You may request a full refund within 7 calendar days of payment clearance if you have not accessed more than one module and have not submitted a capstone or feedback request. Requests after day 7 are evaluated under partial refund rules below.
3. Full refund conditions
A full refund is available when: (a) the request arrives within the 7-day window, (b) progress remains at or below one unlocked module, and (c) no certificate has been issued. Duplicate payments are always eligible for full reversal of the duplicate amount.
4. Partial refunds
Between day 8 and day 30, if fewer than 40% of modules are completed, you may receive a partial refund of 50% of tuition after a KRW 50,000 administrative fee. After 30 days, or after 40% module completion, tuition is non-refundable except where required by mandatory law.
5. Non-refundable items
- Custom private cohort setup fees already incurred.
- Third-party examination or software licenses purchased on your behalf.
- Completed one-on-one coaching hours.
6. Refund process
Email contact@cloudservicelab.digital with your full name, invoice number, program name, and reason. We confirm eligibility within 5 business days.
7. Processing time and method
Approved refunds are returned to the original payment method within 10–15 business days after approval. Bank transfers may take longer depending on your institution. We do not issue cash refunds at the Daegu office.
8. Cancellations by Cloud Service Lab
If we cancel a cohort or permanently withdraw a program before your access starts, you may choose a full refund or transfer to another program of equal value.
9. Exceptions
We may offer goodwill adjustments for documented medical emergencies or military service obligations in Korea that prevent completion. Such exceptions are discretionary and documented in writing.
10. Contact for refund requests
484-11, Chimsan 3(sam)-dong, Buk-gu, Daegu, Korea · +82-6-807-8277 · contact@cloudservicelab.digital